Returns – IOS Flash Drive

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Returns

The satisfaction of our customers is very important to us. Our mission is to make sure each customer is happy. If you are not completely satisfied with your purchase we will provide you with a full refund or exchange within 30 days of initial purchase. Unfortunately, if your order has exceeded the 30 days, we can no longer provide you with a refund or exchange. There are certain situations where only partial refunds are granted.

In order to be eligible for a return or exchange the product must be unused, remain in the original package and in the same condition as it was received. We will also not grant a refund if the product is damaged or missing parts for reason we are not at fault for. We only replace items if they are defective or damaged. We are also unable to accept gift cards, health and personal care items or any products that may contain hazardous materials. We ask that you do not send your purchase back to the manufacturer.

If you do wish to return your product you will be responsible for paying for the shipping costs for returning your item. Unfortunately, shipping costs are non-refundable and if you receive a refund, the cost of return shipping will be deducted from your refund. 

We kindly request that you please be patience as depending on where you live the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. It could be possible that we don’t receive your returned item and therefore can’t proceed on providing you with a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@iosflashdrive.com

Return Address:
iOS Flash Drive
2740 Slough Street
Mississauga Ontario
L4T1G3

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at info@iosflashdrive.com and send your item to:
iOS Flash Drive
2740 Slough Street
Mississauga Ontario
L4T1G3

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 
  
Shipping:
To return your product, you should mail your product to:
iOS Flash Drive
2740 Slough Street
Mississauga Ontario
L4T1G3